Shipping policy
Shipping Policy
Order Processing
Most products sold by Long Dog Shirts & More are made or printed especially for you after your order is placed. Because these are not typically ready-to-ship, in-stock items, please allow time for production before your order ships.
Most orders are processed and shipped within 5–10 business days. Custom or personalized products may require additional production time, particularly when customer approval of artwork is needed.
Business days do not include weekends or holidays.
Estimated Delivery Times
After production is complete and the order has shipped, estimated delivery times are:
- Continental United States: approximately 3–7 business days
- Alaska and Hawaii: additional delivery time may be required
- International orders: delivery times vary by destination and may take several weeks
Production and delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, holidays, supply availability, or other circumstances beyond our control.
Shipping Rates
Available shipping methods and charges are calculated and displayed during checkout. Shipping costs may vary depending on the products ordered, destination, package weight, and fulfillment location.
Because products may be produced by different fulfillment partners, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping solely because an order is divided into multiple shipments.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing the tracking information after your order has shipped.
Please allow up to 48 hours for tracking information to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
Additional shipping charges may apply if an order must be reproduced or reshipped because the customer provided an incorrect or incomplete address.
Delayed, Lost, or Missing Packages
Carrier transit times are estimates. Long Dog Shirts & More is not responsible for delays caused by the shipping carrier, weather, holidays, customs processing, or other events outside our reasonable control.
If tracking shows that your package is delayed or has not moved for an extended period, please contact us at longdogshirts@gmail.com so we can help investigate.
If tracking shows a package as delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors whether they accepted it.
- Contact the carrier or local delivery office.
- Contact us if the package remains missing.
We will work with you and the fulfillment provider to determine the appropriate next step.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at longdogshirts@gmail.com within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item, packaging, and shipping label
Please do not return an item without contacting us first. Additional information is available in our Refund & Return Policy.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge collected by Long Dog Shirts & More.
Customs procedures may delay delivery. We cannot control or predict customs processing times or fees.
Unexpected Production or Shipping Delays
If we cannot ship your order within the expected timeframe, we will contact you with updated information and available options.
Contact Us
Questions about shipping may be sent to:
Long Dog Shirts & More
Email: longdodgshirts@gmail.com