Refund policy
Returns, Replacements & Refunds
We want you to love your order! Because most of our products are created or printed specifically for you, our return policy is a little different from that of a traditional retail store.
Custom and Personalized Products
Products featuring a custom design, customer-provided photograph, name, wording, personalization, or other customer-requested modification are made especially for you and are considered final sale.
Once you approve a custom design proof, the approved design will be used to create your product. Please review all names, wording, colors, photographs, design details, and product selections carefully before approving your proof.
We cannot accept returns, exchanges, or refund requests for:
- Changes of mind after a design has been approved
- Spelling, wording, or design details approved by the customer
- Customer-provided photographs that are blurry, dark, low-resolution, cropped, or otherwise unsuitable
- Incorrect sizes, colors, styles, or personalization selected by the customer
- Minor differences between colors displayed on a screen and colors on the finished product
Print-on-Demand Products
Many of our products are printed or created only after an order is placed. Because these items are not stocked for resale, we generally cannot accept returns or exchanges for incorrect size selection, color selection, buyer’s remorse, or a change of mind.
Please review the product description and size chart carefully before ordering.
Damaged, Defective, or Incorrect Products
We stand behind the quality and accuracy of our products. Please contact us within 14 days of delivery if your order:
- Arrives damaged
- Has a manufacturing defect
- Contains a significant printing or embroidery error
- Is different from the product or approved design you ordered
- Includes the wrong item, size, or color because of an error on our part
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the entire product and the damaged, defective, or incorrect area
- A photograph of the shipping package when shipping damage is involved
After reviewing the information, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances. We may ask that the original item be returned before a refund or replacement is issued. Please do not return an item without contacting us first.
Order Changes and Cancellations
Because production may begin soon after an order is placed, requests to change or cancel an order must be submitted as quickly as possible.
Orders may be changed or canceled only if design work or production has not yet begun. Once a custom design has been created, a proof has been approved, or an order has entered production, it cannot be canceled or changed.
Any nonrefundable custom-design or artwork fee will be clearly disclosed before purchase.
Lost or Delayed Packages
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier before contacting us.
We are not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.
Please contact us if tracking has not updated for an extended period or if the carrier confirms that the package has been lost.
Refund Processing
Approved refunds will be issued to the original payment method. Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or not delivered due to an error on our part.
Please allow your bank or payment provider additional time to post an approved refund to your account.
Contact Us
Before returning any product, please contact us at longdogshirts@gmail.com and include your order number.
Returns sent without prior authorization may not be accepted.